Welcome to MyBestReviews.com where we review online merchants such as American Airlines to help you make better buying decisions. Having been online since 1996 starting with an online book review, MyBestReviews has since reviewed thousands of websites. Not only do we review them in some cases we make purchases through them to better inform you about the quality of the merchant.
When looking at a merchant such as American Airlines we make sure customer service and satisfaction are foremost, how useable is the site and what kind of product selection they have. If American Airlines didn't meet these strict criteria you wouldn't find it recommended here.
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American Airlines Reviews:
..."
American Airlines has been my airline of choice for many years. I have
had only minimal problems with American, and the few that I’ve had have quickly been resolved to my satisfaction.
This web site is pretty good overall. There are some changes that could make it a little better, though. The navigation through the site isn’t always a user- friendly process. Sometimes, I find that I have to go back to the home page, before I can make my next move because the page that I’m stuck in doesn’t seem to have the necessary link to make a smooth transition to a different feature. "
..."
American Airlines has a very helpful, easy to use web site. Once they
get award booking online, it will be everything I would look for in an
airline site. If you haven't checked it out lately, I recommend you do
so before planning your next trip. "
..."
With so much going on, it's easy to miss some of the site's outstanding features, which include:
-- AA gives you 500 frequent flyer miles for every flight segment you book on the site
-- internet check-in, which allows you to print your boarding pass within 48 hours of your flight
-- the ability to change your seat assignments as many times as you wish, using detailed schematics of the cabin to find good seats
-- complete access to your AAdvantage frequent flyer account with list of all transactions
Problems
With all the capabilities, it is sometimes difficult to figure out how to get from here to there, especially how to back out of a multi-step process without starting over. Fortunately, starting over always works.
Like many popular web sites, this one is never really fast, and at peak times it gets very slow. Having put so much money into site design, doesn't it make sense to invest in more and/or faster servers?
The last trip I booked with AA was from San Jose, California to Rome, Italy. Originally, I needed to change planes at JFK, but AA changed its schedule such that the layover was too short. On the plus side, AA automatically changed my itinerary to go through Chicago instead. This was readily apparent when I reviewed my reservation online, but AA never sent a notice to alert me to the change until I received updated e-tickets in the mail nearly a month later.
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WHY American Airlines?
American Airlines and American Eagle are in business to provide safe, dependable, and friendly air transportation to our customers, along with numerous related services. We are dedicated to making every flight you take with us something special. Your safety, comfort, and convenience are our most important concerns. In June of this year American Airlines and other members of the Air Transport Association agreed to prepare and submit to the Department of Transportation (DOT) service plans addressing particular issues of consumer interest. American Airlines and American Eagle submitted their joint Customer Service Plan to the DOT on September 15, 1999.
oneworld revolves around you
American Airlines and seven of the world's leading airlines - Aer Lingus, British Airways, Cathay Pacific Airways, Finnair, Iberia, LAN1 and Qantas Airways - have joined together to form the oneworld alliance. The idea behind oneworld is simple. Together, the oneworld member airlines offer a truly global network, and a range of services and benefits that no one airline could offer on its own, making your worldwide travel easier and more rewarding.
oneworld brings you a variety of exciting benefits:
The ability to earn and redeem miles on all oneworld flights worldwide2 More opportunities to earn AAdvantage® elite member status Worldwide AAdvantage elite status recognition and special benefits when traveling on oneworld flights
Easier transfers in major airports across our worldwide network
